We at Prashanti strive to give our customers the best in class service and therefore have an easy cancellation and return policy.
Cancellation is considered only if the request is made within 24 hours of placing the order. However ,cancellation will not be entertained if the product has already been shipped.
Prashanti does not accept return of items that have been used/washed by the customer.
Cancellation of the order is possible if the customer is not happy with the quality of the product, colour change or size variation. In that case the customer has to write an email to to email@example.com or inform the customer care with order number and reason for return.
Prashanti does not entertain any cash refunds unless the product sent was wrong or damaged.However we have a 7 day exchange policy, where if the customer is not happy with the quality/colour/size of the product, the customer can get it exchanged within 7 days of receiving the product.
Please note: The reverse shipment charges has to be borne by the customer only. After receiving the return request, it would take 15 working days for us to process the refund or exchange of the product.
Prashanti reserves all rights to cancel any order for any reason. Orders may be cancelled for the following reasons:
1) Unavailability of the product
2) Customer unavailable/does not pick the call during delivery.
3) Any issues with Credit and Fraud Avoidance department.