We at Prashanti strive to give our customers the best in class service and therefore have an easy cancellation and return policy.
ORDER CANCELLATION
Cancellation is considered only if the request is made within 24 hours of placing the order. However, cancellation will not be entertained if the product has already been shipped.
EXCHANGE
- Exchange request has to be placed within 3 days of receipt of your shipment.
- Exchange is accepted for damaged or defective item, colour mismatch / product did not match the description provided in the website, customer did not like the product.
- Item has to be returned In it's original condition. Unwashed and Unworn & with intact folding & price tag ( as delivered )
- Gift card will be issued once the item has been received in our warehouse and approved after checking for the above conditions. Gift card can be used at www.prashantisarees.in for a period of 1 year from the date of issue. Rs. 100 will be deducted for Return Pick up fees( Only for applicable domestic orders).
REFUND
- Return & refund are accepted only for damaged or defective item.
- Return request has to be placed within 3 days of receipt of your shipment.
- Item has to be returned In it's original condition. Unwashed and Unworn & with intact folding & price tag ( as delivered ).
- Refund will be processed once the item has been received in our warehouse & approved after checking for the above conditions.
EXCEPTIONS
Return / Exchange / Cancellation is not accepted for the following.
- Order with blouse / salwar stitching
- Order with fall & edge
- orders with Blouse cut & tassels done upon customer request.
- Any other custom order.
